If you need to return products to Orienta Data, you must begin here by filling out this online form to request an RMA number. Product must have been purchased from Orienta Data and be within warranty period. Or you can email our Customer Service department at customer_care@orientadata.com. All information must be filled out completely in order to process this request.

*

Today's Date:

*

Email Address:

*

Customer Number:
 (Located on the invoice)

*

Full Name:

*

Company:

*

Street Address:

*

City:

*

State:

   Zip:

*

Phone #:

 - - ext

*

Fax #:

 - -
Customer Service:
Please issue an RMA number for the return of the following parts:

QTY

Part No

Serial Number

Invoice Number

Invoice Date

Problem
/ /
/ /
/ /
/ /
/ /



Other Instructions: 

Dear Customer:

Your Return Merchandise Authorization number ( RMA# ) for the above referenced parts will be emailed to you. This RMA# is valid for 15 days from the date issued. Returns must be received by us within that time. After 15 days, a new RMA# must be obtained.

Please see our RMA shipping page for information on how to ship RMA products to us. After RMA product is received it will be processed and your product will be handled accordingly.

PLEASE make sure that the RMA Shipping Label is being used on each box you return to us. Package without the RMA Shipping Label on the outside will be refused.

Return for Warranty Repair / Replacement: Please ship only the defective part. Do not ship accessories, manuals, cables, diskettes, etc. unless otherwise instructed. Limited Warranty terms and conditions apply.

Out of Warranty Repair: Please ship only the defective part. Do not ship accessories, manuals, cables, diskettes, etc. unless otherwise instructed. You will be charged $45.00 per hour, plus parts, for this repair. Minimum charge is $45.00. You are responsible for freight charges to and from Orienta Data.


*** NOTE:  If you do not receive your RMA confirmation in 2 business days please contact Customer Service. *** 
   

If you are having problems with this form please contact Customer Service. You can request a RMA over the phone or via Fax. Please see our Contact Us page.


Copyright © 1986-2003 Orienta Data Products. All rights reserved.
   Legal   Privacy